We ship our Australian made products nationally from Sydney using regular Australia post with basic tracking as our default option. We always endeavour to post out your order within 5 business days, due to our fulfilment nature and every product being made to order we have provided this allowance as a maximum. If, however an unexpected delay arises we will contact you as soon as possible.
Please take care to ensure accuracy when entering the delivery address for your order. Unfortunately, we are unable to redirect parcels once they have been dispatched. If for some reason your parcel does not arrive within a reasonable time contact us and we will track it for you. We do not take any responsibility for Australia Post lost parcels but will do our best to locate it for you.
Our delivery rates are as below:
Normal Parcel Post (tracking included)
Express Shipping (allow up to 2 days for production before posting)
All items are thoroughly checked during production before being packaged and sent to you. However, if you receive any product/s that are damaged or faulty, please contact us within 7 days of purchase and provide us with your order number and photographs of the alleged damage. Do not send the product back to us before sending the required details via email and receiving a response from us. We will then assess the return request on a case-by-case basis, with the final decision as to whether an item can be returned, at our discretion. We reserve the right to accept or refuse the return of any product. If your item is deemed faulty and you are eligible for a refund you will need to send the item back to us and we will cover the return shipping cost. We do not guarantee that we will receive your returned item and recommend sending it with tracking. We will notify you when we receive the returned item and have processed your refund.
We are sorry but due to the nature of our fulfilment and production we cannot provide a refund for change of mind. We will however gladly provide a credit note or exchange for change of mind returns provided you contact us within 7 days of purchase and all products are in sellable condition with no decals having been removed from the backing paper. The same process applies for change of mind as it does for returning a faulty item. You are required to send us an email with your order number expressing your interest in exchanging the item. Do not send the product back to us before sending the required details via email and receiving a response from us. We will then assess the return request on a case-by-case basis, with the final decision as to whether an item can be exchanged, at our discretion. We reserve the right to accept or refuse the exchange of any product for change of mind. If your item is deemed eligible for an exchange you will need to send the item back to us and you will be responsible for covering cover the return shipping cost.
Did you know if you pay via PayPal and need to return an item, PayPal will refund you the return shipping cost? For more details and terms around this offer please visit the PayPal website.
We do not guarantee that we will receive your returned item and recommend sending it with tracking. We will notify you when we receive the returned item and have sent out your new item for exchange or issue you with a credit note via email.
In the case a coupon code or discount is available, only one coupon code can be used at a time and the details and terms of the individual coupon code will be clearly detailed. These could include but are not limited to; the discount only applying to full price items or a select range of products